Our most frequently asked questions:
What are your hours?
We are open 7am to 7pm Monday – Friday and from 9am to 5pm on Saturday and from 9am to 5pm on Sunday (Grooming open at 8am)
What if I am early or late?
This is not a guarantee, however if we have someone available, we will try to accommodate. There will be $15 minimum charge for this accommodation.
Can I take a tour of your facility? Can I just drop in any time to take a tour?
We do offer tours at our facility daily. Our dogs are taking naps from 12:30pm to 2:00pm so we prefer that you come when the dogs are not napping. Tours touring nap times are not as informative because you don’t see the dogs at play. You don't need any appointment to take a tour.
Can I bring my dog along for the tour?
Bringing a new dog around the facility will cause too much excitement for the guests currently staying with us. Instead, feel free to bring your pooch in for a half or full day of daycare to find out what we’re all about. We definitely want to meet your pup and understand how he/she takes to our facility. This trial daycare is 50% off our regular price.
What kind of paperwork do I have to fill out before my pet can attend daycare or boarding?
You will need to complete the enrollment form, owner enrollment agreement and either accept or decline our Vet Protection Plan. You will need to provide vaccination records meeting our requirements. You can fill these three forms out via our website or from our free 2nd Family Dogs App available from Google Play or the App Store.
Does my dog have to be spayed or neutered?
Yes, if they are over 6 months of age.
Do you have any breed restrictions/exclusions?
No, guests are assessed based on their individual temperament.
Do you have to accept my dog?
The registration forms ask for a behavior history; if your dog has bitten in the past or shown aggressive behavior we may not accept your dog. When your dog first attends our daycare program your dog will be evaluated to ensure your dog is well suited for the environment. We will introduce your dog to a small play group and observe your dog’s behavior and be prepared to intervene if there are any issues during these initial introductions. Assuming all goes well your dog will be introduced to the general full play group. If your dog exhibits aggressive behavior they will not be allowed to participate in the daycare play groups.
How do I make a reservation?
You can make a reservation once you are enrolled with us online or from our free 2nd Family Dogs App available from Google Play or the App Store. You are also welcome to give us a call or send an email to firstname.lastname@example.org.
How far in advance do I have to make a reservation?
In general, we recommend making a reservation at least a week in advance to give time for the registration process and a visit to the vet if needed prior to coming for your dog’s stay. For all holidays, spring breaks, and summer, we recommend making a reservation at least two to three months in advance. We do, however, accommodate last-minute requests based on availability.
What vaccines are needed before my dog can stay at your facility for daycare or boarding?
Rabies (one or three year protocol), Distemper combination and Bordetella (EVERY SIX MONTHS). You must provide us with a copy of your dog’s vaccination records or have your vet fax us the proof of current vaccines to us prior to admitting your dog to our facility. We also require all our guests to be on heartworm and flea/tick preventative year round.
Taking my pet to the vet is expensive enough when I have to do it once a year, why do you require the Bordetella every six months?
Bordetella: Immunology studies have shown that some vaccines, despite annual booster recommendations by vaccine manufacturers, may not provide adequate immunological protection for the entire year. After the initial series of vaccinations for Bordetella, the booster vaccination interval should be every 6 months if the possibility of exposure occurs throughout the year. We can sell the Bordetella vaccine to you at our site when needed for a charge of $20.00 per vaccine
My dog doesn’t get along with other dogs. Can he still stay with you?
If your dog is people aggressive and we can’t approach him/her, we are unable to accept your dog. If your dog doesn't get along with other dogs we are unable to accept your dog.
I have multiple dogs. Can they stay in the same room together?
Yes, if that is what you prefer.
How many bathroom breaks does my dog get?
Our boarding and daycare dogs play outside most of the day (weather permitting) so bathroom breaks are never an issue.
Is there a multiple pet discount?
Yes, see our pricing information.
What should I bring when I board my dogs?
It is best if you bring your dogs food in order to keep them on a consistent diet. If you choose not to bring food we will provide a five star premium dog food for a cost of $4 per day. We provide cots, bedding and feeding bowls so there is no need to bring anything for bedding and feeding except food. If you want to bring your dogs bed or blanket that is ok but we will not be responsible for damage or loss. Toys are permitted but generally are not needed because the only time your dog is kenneled is for feeding, nap time, or bed time. Most dogs are simply too tired to play with toys! Please do not bring anything that could be a choking hazard because dogs are not supervised while in their kennels. We do not accept any type of rawhide treats as they can be a choking hazard.
One of my dogs always tries to eat the other’s food and I have to supervise. How do you handle this?
We will separate your pets at feeding times. Please inform us at the time of check-in if your pets need to be separated during feeding times.
What happens if my dog is injured or ill while in daycare or boarding?
Unfortunately there is an inherent risk of inury or illness in allowing groups of dogs to interact with each other.
Illness: Just as with children going to school, dogs that play and stay together run the risk of catching a contagious illness from other dogs. While the Bordetella Vaccine (aka Kennel Cough) does help lower the changes of getting this respiratory illness, no vaccine is 100% effective. In addition to requiring the vaccine we also have a rigorous cleaning schedule and vet grade HVAC system with UV lights built in to help decrease airborne germs.
If your dog is injured or becomes ill while they are with us, regardless of the cause, you are financially responsible for all veterinary costs. It is a risk you must accept if you decide to enroll in our daycare/boarding program and you must decide if the risk is worth the reward of the socialization and play for your pet.
If a dog is injured or becomes ill and needs to be seen by a vet we will let you know and then take immediate action to bring your dog to the vet unless you prefer to take them yourself.
Why are some dogs placed in time-outs during the day? Aren’t they suppose to be socializing the entire time they are in daycare?
The atmosphere in play areas can change dramatically depending upon which dogs are in the play group on any given day. Just one or two dogs are capable of changing the energy level either positively or negatively. If your dog is very excitable they may be placed in a time-out for a few minutes when the action in the play area needs to be toned down. This is for the safety of your dog, other dogs and our staff. Brief time-out periods are one of the methods we use to keep the play area environment positive and safe.
What happens when a dog misbehaves? Are they punished?
Our reaction to misbehavior depends upon the individual situation. When dogs act out we use the verbal command “NO” preceded by the dogs name. If they continue to act out they will be placed in time-out.
Can I bring in my dog’s favorite toy for them to play with in play care?
Unfortunately, we cannot allow your dog to bring in their own toys for play care. Your dog’s toys are their own and other dogs may be compelled to try to steal them away. This encourages competition between the dogs which we want to avoid. Toys are permitted in the kennels for boarding dogs only.
Should I bring in my dog wearing their own collar and leash?
Yes, please bring your dog in wearing a collar and a leash. When you enter the lobby other dogs may be present. We also want to avoid an unleashed dog from dashing out of the door.
My dog is on medication. Can you administer that while he stays with you? How much does that cost?
Are dogs separated into playgroups based on size?
Yes, our indoor and outdoor play areas are separated into large dog and small dog areas.
Does someone supervise the playgroups?